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What we have written about these sectors
The problems we keep meeting, and what has worked.
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Call Center Solutions
Average handle time tells you less than you think
AHT is the easiest contact center metric to move and the easiest to move the wrong way. What it measures, what it hides, and the three numbers to read beside it.
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IP PBX Solutions
How many SIP channels do you actually need?
Trunk sizing is an Erlang calculation, not a headcount. How to work out the number, and why buying one channel per extension wastes most of what you pay for.
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Staff Augmentation
Staff augmentation or a managed service? The question that decides it
Both put people you do not employ on your work. The difference is who owns the outcome, and getting that wrong produces a contract neither side can deliver.
What can we help you achieve?
We empower your vision with innovative and effective strategies.
