Telecom, CRM & CPaaS
- Cloud PBX, IVR, dialers and voice broadcasting
- CRM and lead management on a single record
- Partner-backed by Tata Teleservices, 3CX, AWS and Google
AcmaCorp builds, deploys and supports the platforms enterprises run on: contact centres and telephony, business software, and debt recovery operations. Eighteen years of delivery, from Mumbai, for clients in fifteen countries.
Deployments, clients and countries served, counted rather than claimed.
Telecom and CPaaS platforms, digital presence, and debt recovery operations — designed, built and supported by the same team.
Sector experience shapes the answer as much as the technology does.
Not resold licences. Software our own teams ship and run, in daily use by collections desks, repossession agencies, clinics and hospitals.
Allocation, follow-up and settlement tracking in one system, so recovery teams chase less and collect sooner.
Explore more about Debt Collection SoftwareSaaS repossession management: case tracking, field agent assignment and audit-ready records end to end.
Explore more about Vehicle Repossession AppConsultations, patient records and payment tracking in one place, for clinics that run on appointments.
Explore more about Consult ProSuper-speciality hospital management covering patient care, ward operations and administrative reporting.
Explore more about AcmaCare Hospital ManagementFive products that stand on their own and work better together: voice, self-service, outbound campaigns and lead management.
Inbound, outbound and blended, with the agent desktop and the reporting in the same place.
Predictive and preview dialling, skills-based routing, IVR, call recording and quality scoring. Supervisors see live queue and agent state; managers get historical reporting by campaign, agent and disposition. Deploys on-premise or hosted, and connects to your CRM so agents stop switching windows.
Self-service that handles the repeat questions and routes the rest correctly first time.
Build call flows without writing code, connect them to your own database for balance, status and order lookups, and route on skill, language or priority. Text-to-speech in multiple languages, keypad and speech input, and scheduled call-back so nobody waits on hold.
Automated voice broadcasting, with every response recorded against the number that gave it.
Schedule campaigns, personalise each message from your own data, and capture keypress responses so a broadcast becomes a conversation. Retry rules for busy and unanswered numbers, per-campaign delivery reporting, and DND screening built into the dialling list.
Capture, assignment, follow-up and pipeline reporting in one system.
Leads arrive from web forms, calls, campaigns and imports, then route automatically by territory, product or team. Automated follow-up reminders, stage-by-stage pipeline reporting, and a full activity trail on every record, so nothing goes cold without someone seeing it.
Extensions, routing and business hours changed in the browser, not by raising a ticket.
SIP trunking, extensions, call groups, voicemail-to-email and call recording, with softphone and mobile apps so a desk number follows the person. Change routing and hours in real time, and report on every call in and out.
Nineteen vendors whose platforms and hardware we deploy, integrate and support.
Disclaimer: All trademarks are the property of their respective owners.
What we are seeing across cloud, engineering and the sectors we work in.
AHT is the easiest contact center metric to move and the easiest to move the wrong way. What it measures, what it hides, and the three numbers to read beside it.
Trunk sizing is an Erlang calculation, not a headcount. How to work out the number, and why buying one channel per extension wastes most of what you pay for.
Both put people you do not employ on your work. The difference is who owns the outcome, and getting that wrong produces a contract neither side can deliver.
The questions we are asked before a first conversation. If yours is not here, ask us directly.
Three broad areas: cloud and infrastructure services, application and product engineering, and the telecom and business software products we build ourselves. Engagements range from a four-week advisory piece to a managed service running for years.
With a scoped discovery rather than a proposal. We look at what exists, agree what the problem actually is, and produce a plan with costs and sequencing. That plan is yours whether or not the work continues with us.
We work with organisations from a few dozen staff to several thousand. The question that matters more than size is whether the problem is well enough defined to scope, and discovery exists to answer that.
Delivery centres in India, with offices in the United States and the United Kingdom, serving clients across fifteen countries. Nearshore and offshore delivery models are both available, with working-hour overlap agreed before anyone starts.
Two to four weeks for most engagements, driven by contracting and access rather than by availability. Staff augmentation placements for common skill sets can be faster; anything requiring scarce expertise takes longer and we say so up front.
You do, from the first commit. Source, infrastructure definitions and runbooks live in your repositories and accounts throughout, not in ours. A clean handover is a normal way for an engagement to end and we plan for it.
We empower your vision with innovative and effective strategies.
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